EXCHANGE AND RETURNS

What is the exchange/return policy?
If you change your mind or find something wrong, we would be happy to exchange your bag or refund your purchase in full. You have 10 days from the date of receipt to return the bag. The bag must be unused and in the same condition we sent. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Exchange/return is only eligible for regular priced items. 

How do I make an exchange/return?
Please notify us of your need to exchange or return by emailing customer@lidiamay.com. We will send you all the details for packing and shipping to our representative nearest to you. The shipping cost incurred for sending an item back to us is not covered or reimbursed by us. We cannot be held liable for the loss of your product being returned.

How does refund work?
Your refund will be credited to the original payment method. Refunds will be processed within 10 days of receiving the returned merchandise and may take up to a month to show on your account due to varying processing times between payment providers. We will notify you as soon as we have authorized the refund