5 Year Unconditional Warranty
We’re proud to stand behind the world’s best warranty for luxury leather products. Your Lidia May is covered by us for 5 years against functional damage whether resulting from a manufacturing defect or from normal use. So if ever a buckle breaks or some stitching comes undone we will fix it and we’ll give it a complimentary valet cleaning before sending it back to you. But if you got it caught in the doors of a subway car, set fire to it or dropped it into the ocean (for example) we may not be able to help. Please note if we no longer produce parts for your design we may at our discretion, replace with something similar (in effect making your bag unique). Bags that have been modified or badly repaired by you or a third party are not covered. Repairs may take up to 60 days to process depending on availability of parts and craftsman’s time. Please email us at email@example.com to request a repair.
EXCHANGE AND RETURNS
What is the exchange/return policy?
If you change your mind or find something wrong, we would be happy to exchange your bag or refund your purchase in full. You have 10 days from the date of receipt to return the bag. The bag must be unused, in its original packaging and in the same condition we sent. Returns that do not meet these conditions will not be accepted and will be sent back to the customer. Exchange/return is only eligible for regular priced items.
How do I make an exchange/return?
Please notify us of your need to exchange or return by emailing firstname.lastname@example.org. We will send you all the details for packing and shipping to our representative nearest to you. We’ll even cover the cost of shipping both ways.
How does refund work?
Your refund will be credited to the original payment method. Refunds will be processed within 10 days of receiving the returned merchandise and may take up to a month to show on your account due to varying processing times between payment providers. We will notify you as soon as we have authorized the refund.