WHICH COUNTRIES DO YOU SHIP TO?
We ship worldwide.
WHAT ARE THE SHIPPING RATES?
Shipping is free to the 48 contiguous United States and 6 southern Provinces of Canada. We have obtained special reduced rates to approximately 12 other countries including the UK, Germany, France, Singapore and Australia. For all other destinations there is a flat charge of US$55 for the first item and US$$35 for each additional item in a single order. If you have special instructions on how you would like your shipment handled please email firstname.lastname@example.org before placing your order.
ARE THERE IMPORT DUTIES TO BE PAID?
We cover import duties in the USA. For other countries it would depend on that country’s laws. In our experience no customer has ever been charged import duty for one of our bags (when purchased for personal use) however if it were to happen it would be their own responsibility to pay.
IS IT INSURED?
Our deliveries are not additionally insured. Most delivery services provide some statutory cover. We cannot be responsible for any delays, damage or lost items that occur after dispatch unless this is the direct result of an error committed by us or our fulfillment service. However we will do our best to help you track it down.
WHEN WILL MY ORDER ARRIVE?
We dispatch by the next working day after we receive your order. Shipping takes 3-5 days within North America and from 5 - 10 days to the rest of the world. This is based on our real-life experience. We will notify you when your order is dispatched.